SAN-EI provides a Warranty Extension System (Annual Review & Renewal) in addition to the standard warranty in order to support stable operation and long-term use of the equipment.<\/p>\n\n\n\n
Under this system, SAN-EI reviews the product\u2019s operating status, installation environment, and maintenance conditions. Based on the review results, SAN-EI may approve a warranty extension with clearly defined warranty period and warranty scope.<\/p>\n\n\n\n
\u201cUp to 5 years\u201d refers to the cumulative maximum period when annual renewals continue to be approved.<\/p>\n\n\n\n
This system does not promise any warranty period longer than one year in advance.
Eligibility for renewal is determined through an annual review.<\/p>\n\n\n\n
13 months from the SAN-EI shipment date (including shipping, installation, and commissioning periods).<\/p>\n\n\n\n
Warranty Extension (Annual Review & Renewal)
After the standard warranty period ends, SAN-EI may approve an extension of the warranty period in one-year increments based on confirmation of usage and maintenance conditions.<\/p>\n\n\n\n
Cumulative Maximum Period
Through approved annual renewals, the warranty period may be extended up to a cumulative maximum of five (5) years.<\/p>\n\n\n\n
Each renewal is subject to review, and future warranty coverage is not guaranteed.<\/p>\n\n\n\n
During the applicable warranty period, if a failure occurs under normal use in accordance with the operating manual and specified operating conditions, SAN-EI may, at its discretion, provide the following support.<\/p>\n\n\n\n
Recalibration will be performed only when it is required as part of corrective action.<\/p>\n\n\n\n
The support method (on-site service, remote support, shipment of parts, etc.) will be selected by SAN-EI based on the product type, location, and failure condition.<\/p>\n\n\n\n
The warranty applies when the following conditions are satisfied.<\/p>\n\n\n\n
The following items are not covered by the warranty.<\/p>\n\n\n\n
Recalibration may be performed when required as part of correcting a covered failure.<\/p>\n\n\n\n
Routine calibration is treated as maintenance and handled separately.<\/p>\n\n\n\n
For customers located outside Japan, SAN-EI will normally provide support through a combination of the following.<\/p>\n\n\n\n
Even when international shipment of the entire system is difficult, SAN-EI will prioritize minimizing downtime by combining measures such as module-level return shipment and local first-response actions depending on the situation.<\/p>\n\n\n\n
Customers wishing to apply for a warranty extension should follow the procedure below.<\/p>\n\n\n\n
Maintaining the long-term performance of precision equipment depends not only on the equipment itself but also on appropriate operation and maintenance, as well as cooperation between the manufacturer and the user.<\/p>\n\n\n\n