{"id":24,"date":"2026-03-02T17:20:07","date_gmt":"2026-03-02T08:20:07","guid":{"rendered":"https:\/\/www.san-eielectric.co.jp\/am\/?page_id=24"},"modified":"2026-04-28T12:11:49","modified_gmt":"2026-04-28T03:11:49","slug":"warrantypolicy","status":"publish","type":"page","link":"https:\/\/www.san-eielectric.co.jp\/am\/en\/support\/warrantypolicy\/","title":{"rendered":"Warranty Policy (International Customers)"},"content":{"rendered":"\n<p class=\"has-medium-font-size wp-block-paragraph\">This page provides a summary of SAN-EI\u2019s warranty policy for Solar Simulators.<br>For full details, please refer to the complete policy below.<\/p>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-155d5985 wp-block-group-is-layout-constrained\" style=\"border-width:1px;margin-top:var(--wp--preset--spacing--30);margin-bottom:var(--wp--preset--spacing--30);padding-top:var(--wp--preset--spacing--20);padding-right:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--20)\">\n<h2 class=\"wp-block-heading has-large-font-size\"><strong>INDEX<\/strong><\/h2>\n\n\n\n<div class=\"wp-block-group is-layout-grid wp-container-core-group-is-layout-7b2a5a25 wp-block-group-is-layout-grid\" style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20)\">\n<p class=\"has-medium-font-size wp-block-paragraph\"><a href=\"https:\/\/www.san-eielectric.co.jp\/am\/en\/support\/warrantypolicy\/warranty-and-quality-assurance-policy\/\">Warranty and Quality Assurance Policy (For International Customers)<\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading has-base-color has-contrast-background-color has-text-color has-background has-link-color has-large-font-size wp-elements-44b7a6574f1eca309cbb577b90923e56\" style=\"padding-top:var(--wp--preset--spacing--20);padding-right:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--20)\">Responsibility<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-medium-font-size\">Technical troubleshooting and repair are led by SAN-EI<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Transportation, insurance, and customs procedures are handled by the customer<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading has-base-color has-contrast-background-color has-text-color has-background has-link-color has-large-font-size wp-elements-b4fb97caf8498265cd27dff8052abb48\" style=\"padding-top:var(--wp--preset--spacing--20);padding-right:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--20)\">Reporting a Malfunction<\/h2>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Please contact SAN-EI immediately and provide the following information if possible:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-medium-font-size\">Model number \/ Serial number<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Description of the issue<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Photos or videos showing the situation<\/li>\n<\/ul>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Initial response is typically provided within two business days.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-base-color has-contrast-background-color has-text-color has-background has-link-color has-large-font-size wp-elements-951e4f0b88a2096aba60e464f4ccef73\" style=\"padding-top:var(--wp--preset--spacing--20);padding-right:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--20)\">Repair Method<\/h2>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Depending on the situation, SAN-EI may propose:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-medium-font-size\">Remote diagnosis<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Shipment of replacement parts<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Return of the product for inspection and repair<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading has-base-color has-contrast-background-color has-text-color has-background has-link-color has-large-font-size wp-elements-2c651e671fda496271cda843d3c08f1d\" style=\"padding-top:var(--wp--preset--spacing--20);padding-right:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--20)\">Transportation Responsibility<\/h2>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Transportation arrangements, insurance, and customs procedures are generally handled by the customer.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-contrast-color has-text-color has-link-color wp-elements-69d39540352a004f6d9e102062498f5a\" style=\"padding-top:var(--wp--preset--spacing--20);padding-right:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--20)\"><strong>Warranty Coverage<\/strong><\/h3>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Warranty applies to defects caused by design or manufacturing.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-contrast-color has-text-color has-link-color wp-elements-e5f48b0f28b6ab8a06b9bfd526983257\" style=\"padding-top:var(--wp--preset--spacing--20);padding-right:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--20)\"><strong>The following are normally excluded:<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-medium-font-size\">Improper use or modification<\/li>\n\n\n\n<li class=\"has-medium-font-size\">External facility problems (power supply, cooling, installation environment)<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Consumable parts such as lamps<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Transportation damage or natural disasters<\/li>\n<\/ul>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><a href=\"https:\/\/www.san-eielectric.co.jp\/am\/en\/support\/warrantypolicy\/warranty-and-quality-assurance-policy\/\" data-type=\"page\" data-id=\"62\"><strong>Read Full Warranty Policy \u2192<\/strong><\/a><\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><a href=\"https:\/\/www.san-eielectric.co.jp\/am\/en\/support\/\" data-type=\"page\" data-id=\"20\">Return to INDEX<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This page provides a summary of SAN-EI\u2019s warranty policy for Solar Simulators.For full details, please refer t [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":20,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-24","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.san-eielectric.co.jp\/am\/wp-json\/wp\/v2\/pages\/24","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.san-eielectric.co.jp\/am\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.san-eielectric.co.jp\/am\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.san-eielectric.co.jp\/am\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.san-eielectric.co.jp\/am\/wp-json\/wp\/v2\/comments?post=24"}],"version-history":[{"count":9,"href":"https:\/\/www.san-eielectric.co.jp\/am\/wp-json\/wp\/v2\/pages\/24\/revisions"}],"predecessor-version":[{"id":1036,"href":"https:\/\/www.san-eielectric.co.jp\/am\/wp-json\/wp\/v2\/pages\/24\/revisions\/1036"}],"up":[{"embeddable":true,"href":"https:\/\/www.san-eielectric.co.jp\/am\/wp-json\/wp\/v2\/pages\/20"}],"wp:attachment":[{"href":"https:\/\/www.san-eielectric.co.jp\/am\/wp-json\/wp\/v2\/media?parent=24"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}